Privacy Policy | 28mars Casino

Information we may collect

The information handled by an online casino will depend on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you browse the site or use your account. We try to collect information that is relevant to operating the service, protecting players and meeting our responsibilities.

Account and personal details

When you register or manage an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information connected with your activity on the site. We may also keep records of communications with support, requests you submit and choices you make about marketing or other account notifications.

Verification and identity information

To help verify an account, confirm eligibility and reduce the risk of fraud or misuse, we may request identity or address information and supporting documents. These may include copies of identity documents or other information needed for verification checks. Verification information is handled for account protection, responsible operation and compliance with applicable obligations.

Payments and transactions

We may record information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers or financial service partners. We may receive transaction confirmations or limited payment details needed to reconcile an account, investigate a transaction and prevent suspicious or unauthorised activity. Payment providers may have their own privacy terms.

Technical, device and usage information

When you use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how you interact with the site. This information can help us maintain website functionality, identify technical problems, understand general usage and protect the service.

How we use information

Personal information may be used for the following purposes. The particular information used will depend on the service, the reason for collection and the choices you have made.

To create, operate and administer your account, including account access, settings and service communications.
To process deposits, withdrawals and other account transactions, and to maintain accurate account records.
To verify identity, age or other account information and carry out security, anti-fraud and anti-money-laundering checks where relevant.
To provide customer support, respond to questions and investigate complaints, technical issues or account concerns.
To maintain, test, improve and personalise the website and its general user experience.
To detect, prevent and investigate fraud, cheating, money laundering, cyberattacks, account takeover, unauthorised access and other misuse.
To send service messages, such as security notices, account updates, transaction information and important changes to the website or its terms.
To send marketing communications where permitted and where you have provided the required consent or otherwise have an available choice to receive them.
To meet legal, regulatory, tax, accounting, security and record-keeping obligations that apply to the operation of an online gambling service.
To establish, exercise or defend legal rights, resolve disputes and protect the interests of players, the website and relevant service providers.

We do not intend to use personal information for purposes that are unrelated to the reason it was collected without a suitable explanation or, where required, your permission. If information is combined with other information, it will continue to be handled in line with this Policy and the purpose for which it was obtained.

Sharing, security and storage

Information may be shared with carefully selected service providers that help operate the website and support its services. These may include providers involved in hosting, technology, identity verification, payment processing, fraud prevention, customer support, security, analytics, communications and professional services. Providers should receive only information that is reasonably needed for their function and should handle it in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed when necessary to protect players or the service, investigate suspected unlawful or harmful activity, respond to a valid legal request, comply with an obligation, or deal with a business change. We do not sell personal information as a general business activity. Where information is accessed or processed by a provider in another country, appropriate steps should be taken to support its secure handling and lawful use.

Security measures

Reasonable technical, administrative and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and restrictions on staff or providers who can access information. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so you should keep your account credentials confidential and contact support if you suspect unauthorised account activity.

Retention of information

We keep information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and business records. Some records must be retained for a period required by law even after an account has been closed or a request for deletion has been made. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in an appropriate way.

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file or piece of information stored on your device when you visit a website. Cookies can help remember settings, keep an account session working, support security, understand how the site is used and improve website performance. Some cookies may be placed by service providers that support website functionality, analytics, communications or security.

Some cookies are necessary for core features, while others may support preferences, measurement or relevant communications. Depending on the browser and device you use, you may be able to accept, block, delete or restrict cookies through your browser settings. Disabling certain cookies may affect account access, site functionality or the way some features operate. You can review the available cookie controls in your browser and adjust them to suit your preferences.

Information collected through cookies may be combined with account or technical information where this is needed for security, service operation, reporting or the other purposes described in this Policy. Cookie settings do not necessarily remove information that has already been collected or records that must be retained for legal or security reasons.

Your privacy choices and data requests

You may contact us if you want to understand how your information is handled or exercise an available privacy choice. For privacy questions and data requests, email support@28marscasino-online.click. Please use this address for requests to access, correct or delete your data, and for withdrawing consent to marketing communications.

Access to your information

You can ask for information about the personal data held about you and how it is being used. We may need to confirm your identity before providing information. This helps protect account holders and prevents personal data from being disclosed to someone who is not authorised to receive it.

Correction of inaccurate information

If you believe information connected with your account is inaccurate, incomplete or out of date, you can ask for it to be corrected. Some details may be updated through your account settings, while other information may require a request to support. We may ask for reasonable information to confirm the correct details before making a change.

Deletion requests

You can ask for your personal data to be deleted where there is no continuing reason to retain it. Deleting information may affect the ability to provide an account or respond to past transactions. A deletion request may not remove records that must be kept for a period required by law, needed to prevent fraud, necessary to resolve a dispute or required for another valid purpose.

Marketing consent

You can withdraw consent to marketing communications at any time by contacting support@28marscasino-online.click or by using an unsubscribe or preference option included in a marketing message, where available. Withdrawing marketing consent does not stop important service communications, such as security alerts, transaction notices, account messages or information needed to administer the service.

We aim to respond to privacy requests within a reasonable time. The response may depend on the nature of the request, the information available, identity checks and any retention or security requirements that apply. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.