Responsible Gaming

Keep gambling within your limits

Before you play, set a clear budget for gambling and treat it as an entertainment expense. Only use money that is available after essential costs such as rent, bills, food, transport and other regular commitments have been covered. Never use borrowed money, credit intended for important expenses or funds needed by your family. If losing the amount would create stress or affect your daily life, the amount is too high.

It can help to decide in advance how much time and money you are prepared to spend. Keep your decisions separate from your emotions and avoid changing your budget simply because you are winning or losing. A win does not guarantee another win, and a loss cannot be reliably recovered by continuing to play. Games are based on chance or other rules, and past results do not predict future results.

• Set a personal spending limit before starting a gaming session.
• Set a time limit and take regular breaks away from the screen.
• Keep a record of deposits, withdrawals and the time spent gambling.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape a problem.
• Do not chase losses or increase your stake to try to win back money.
• Keep gambling separate from money needed for everyday living.
• Consider discussing your gambling budget with someone you trust.

Account tools and safeguards may be available to help you manage play. Depending on the services offered, these may include deposit controls, loss or wagering limits, session reminders, activity information, time-outs or account closure. Read the terms of any tool carefully, as settings may work in different ways. If you are unsure which option is suitable, consider pausing your account and seeking independent support.

Recognise when gambling may be becoming a problem

Problem gambling can affect anyone, including people who have gambled for years without difficulty. It is not always measured by the amount of money spent. The important question is whether gambling is affecting your choices, finances, relationships, work, study, health or peace of mind. Concern may develop gradually, so paying attention to changes in your behaviour can help you act early.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Trying to stop, take a break or cut down, but finding it difficult to do so.
• Chasing losses or feeling pressure to win back money immediately.
• Gambling with money set aside for bills, savings or other important needs.
• Borrowing money, selling belongings or hiding financial activity to continue gambling.
• Feeling anxious, irritable, restless, guilty or upset when you are not gambling.
• Thinking about gambling throughout the day or planning your next session while doing other things.
• Missing work, study, family commitments or social activities because of gambling.
• Arguing with people close to you about gambling or keeping your gambling secret.
• Using gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Feeling that gambling is out of control or that stopping is impossible.

One warning sign may be enough to justify taking a break and reviewing your habits. You do not need to wait for a serious financial loss or a crisis before asking for help. Speaking with a trusted person, qualified counsellor, financial counsellor or health professional can provide a practical and private way to understand what is happening.

If gambling is causing immediate distress, putting you at risk or contributing to thoughts of self-harm, stop gambling and seek urgent assistance through appropriate emergency or crisis services in your area. Your safety is more important than your account, your balance or any gambling result.

Taking a break, restricting access or closing your account

If you feel that gambling is becoming difficult to manage, the safest option may be to stop. A temporary time-out can create space to review your habits and decide what support you need. If you want to stop gambling for longer, ask about the account restriction or self-exclusion options available through the relevant service. These options are designed to help prevent access for an agreed period or until you are ready to review your decision, depending on the option selected.

Before requesting a restriction or account closure, check whether there are any steps you need to take regarding an open game, pending transaction or account balance. Restrictions may affect access to account information and services. They may also apply differently across websites or gambling providers, so a restriction with one provider may not automatically prevent access elsewhere. Consider using safeguards with every provider you use and remove gambling applications, saved payment methods and promotional notifications where practical.

Practical steps you can take today

1. Stop playing and take a clear break from gambling.
2. Review recent deposits, withdrawals, wins, losses and the time you have spent playing.
3. Set a budget that protects essential expenses, or decide not to gamble at all.
4. Contact the relevant support team to ask about available limits, time-outs, self-exclusion or account closure.
5. Tell a trusted person what you are doing and ask them to support your decision.
6. Contact an Australian gambling support or financial counselling service for confidential guidance.
7. Remove easy access to gambling by blocking promotional messages, deleting applications and using suitable device or payment controls.
8. Make a plan for activities that do not involve gambling, particularly during times when you usually play.

A break is more effective when it is supported by practical changes. Ask your bank or payment provider whether gambling transaction controls or other spending safeguards are available to you. You can also consider a household budget, separate account for essential expenses, or an agreement with a trusted person about managing money. These measures are not a substitute for professional support, but they may reduce opportunity and help you follow through with your decision.

Protecting yourself and others

Age and account safety

Gambling is only for people who meet the legal age requirement that applies in their Australian state or territory. Do not allow anyone under the legal gambling age to access your account, device or payment method. Keep login details private, use a secure password and sign out when using a shared device. You are responsible for taking reasonable steps to protect your account from unauthorised use.

Do not ask another person to gamble on your behalf or allow another person to use your account. Keeping your activity separate helps protect you and supports accurate account checks. If you believe someone else has accessed your account, stop using it and contact the relevant support team through the available account channel.

Make informed decisions

Take time to read the applicable terms, game information, payment information and any responsible gaming guidance before using a service. Make sure you understand how a game works, how results are determined and what financial activity is taking place. Never assume that a promotion, bonus, win or advertised feature guarantees a profit. If information is unclear, do not proceed until you have received an explanation you understand.

28mars Casino encourages players to make decisions based on their own circumstances and to seek independent advice where needed. No gambling provider can remove every risk associated with gambling, and account tools work best when combined with honest self-monitoring and appropriate support. If you are concerned about your own gambling or someone else’s gambling, acting early is a positive step.

Support is available

You can speak with a trusted family member, friend, doctor, counsellor, financial counsellor or Australian gambling support service. These services can help you understand your options, manage financial concerns and create a plan that suits your situation. Support is available whether you want to reduce gambling, stop completely, repair relationships or deal with financial effects.

If you are supporting someone else, avoid blaming or shaming them. Choose a calm time to explain what you have noticed, listen without judgement and encourage them to seek professional advice. Set clear boundaries around shared money and household responsibilities, and seek support for yourself as well. Responsible gaming is a shared commitment: gambling should remain optional, affordable and under control.