Terms & Conditions

1. General terms and account eligibility

These Terms apply to your use of the 28mars Casino website, account services, games, promotions, payment features and other services made available through the platform. They form a legally binding agreement between you and the service provider responsible for the 28mars Casino brand. If you do not agree with any part of these Terms, you must not use the website or its services.

You must be legally entitled to participate in online gambling in the place where you are located. You must also meet the applicable minimum age requirement and satisfy any other eligibility conditions required by law. You are responsible for checking whether online gambling is lawful for you before accessing the website. We may restrict access where participation is not permitted.

You may only create and use an account for yourself. You must provide information that is accurate, complete and current during registration and throughout your relationship with 28mars Casino. Information may be requested to confirm your identity, age, location, payment ownership or eligibility. You must respond to reasonable verification requests and provide documents that are genuine, readable and valid.

Account security

You are responsible for keeping your account username, password, authentication details and other access information confidential. Do not allow another person to use your account or place wagers on your behalf. You must notify the appropriate support channel made available on the website if you believe that your account has been accessed without permission, your login details have been lost, or account information is incorrect.

A person may only hold accounts where permitted by the website rules and applicable law. We may refuse an account application, limit account access or close duplicate, inaccurate or unauthorised accounts. Any decision will be handled in accordance with applicable legal requirements and the information available to us at the time.

Your responsibilities

• Use the website only for lawful purposes and in accordance with these Terms.
• Keep your personal and payment information accurate and up to date.
• Use only payment methods that belong to you or that you are authorised to use.
• Protect your account from access by other people.
• Read the rules for each game and promotion before participating.
• Make sure that gambling does not interfere with your financial, personal or professional responsibilities.

2. Wagering, games, promotions and payments

Games available through 28mars Casino may be subject to separate game rules, instructions, minimum or maximum stake settings, eligibility requirements and technical conditions. You should review the relevant information before playing. A wager is treated as accepted when it is recorded by the platform, unless it is rejected, cancelled or otherwise adjusted under the applicable game rules or these Terms.

You must check the details of each wager before confirming it. We are not responsible for a wager placed using your account where the account was used with your permission or because you failed to protect your access details. Technical errors, interrupted connections, system faults or other events may affect a transaction. Where this occurs, the transaction may be reviewed and corrected in accordance with the relevant rules and applicable law.

Promotions and bonuses

Promotions, bonuses, rewards, tournaments and other offers may be subject to separate terms. These terms may include eligibility conditions, expiry dates, contribution requirements, qualifying games, wagering requirements, limits and restrictions on withdrawals. The applicable promotional terms will be displayed with the offer and should be read before you opt in or participate.

A promotion may be withdrawn, amended or refused where this is allowed by its terms or required by law. We may cancel or adjust a promotional benefit if it was received in error, obtained through prohibited conduct, or used in a way that does not comply with the relevant offer conditions. Only one person may use an offer unless the promotional terms clearly state otherwise.

Deposits and withdrawals

Deposits and withdrawals must be made through payment methods shown as available on the website. We may require verification before processing a payment or withdrawal. The payment method must be held in your name or be otherwise lawfully authorised for your use. We may reject, delay or return a transaction where ownership cannot be confirmed, information is incomplete, or the transaction would conflict with legal, security or risk requirements.

You are responsible for checking the amount and currency of each transaction before confirming it. Banks, payment providers or other intermediaries may apply their own fees, conditions or processing rules. We do not control those external services. You are also responsible for any taxes, reporting obligations or other costs that may apply to your gambling activity or winnings.

Prohibited conduct

You must not misuse the website, interfere with its operation, or attempt to obtain an unfair advantage. Prohibited conduct includes fraud, money laundering, payment abuse, collusion, manipulating a game, using automated software, exploiting an error, providing false information, using another person’s account and attempting to bypass account, location or security controls.

If we reasonably suspect prohibited conduct or a breach of these Terms, we may investigate the activity and take steps permitted by law. This may include cancelling affected transactions, withholding an amount connected with the investigation, restricting account access, removing promotional benefits or referring the matter to an appropriate authority. We will apply any action in accordance with applicable legal requirements.

3. Responsible gambling, privacy and website use

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose. Set personal spending and time limits, take regular breaks, and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover previous losses.

If gambling is affecting your finances, relationships, work, study or wellbeing, stop and seek support. Account tools or restrictions may be available through the website, including deposit controls, session management, time-outs or self-exclusion. The availability and operation of these tools may depend on the service and applicable requirements. You may also seek independent help from an appropriate Australian gambling support organisation.

• Never chase losses or increase your stakes to recover money.
• Keep gambling separate from essential household spending.
• Do not borrow money to gamble.
• Do not ask another person to gamble through your account.
• Consider whether your gambling remains enjoyable and within your intended limits.
• Use available account restrictions if you need help taking a break.

Privacy and information

Personal information is handled in accordance with the applicable privacy policy and privacy laws. Information may be collected and used for purposes such as creating and managing your account, verifying identity and age, processing transactions, providing customer support, preventing fraud, meeting legal obligations and improving the website. Further information about collection, use, storage and disclosure is set out in the relevant privacy information.

You must not upload or submit information that is unlawful, misleading, defamatory, abusive, threatening or harmful. You must also avoid sharing another person’s personal information unless you have a lawful reason and the necessary authority to do so.

Website content and intellectual property

The website, including its text, branding, graphics, software, design, game content and other materials, is protected by intellectual property laws and applicable rights. You may use the website for personal, non-commercial purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer, scrape or commercially exploit any part of the website unless you have written permission or the law allows it.

The website may contain links or references to services operated by third parties. Those services are governed by their own terms and privacy practices. We are not responsible for content, availability, security or performance outside our reasonable control.

4. Suspension, liability, changes and legal matters

Availability and technical issues

We aim to keep the website and services available, but continuous or error-free access cannot be guaranteed. Maintenance, upgrades, telecommunications problems, software faults, cyber incidents, power failures and events outside reasonable control may interrupt or restrict access. You should not assume that a wager or payment has been completed until it is confirmed in your account or by the relevant platform record.

Information displayed on the website is provided for general use. While reasonable care may be taken, errors, omissions, delays or inaccuracies can occur. Game outcomes are determined by the relevant game system and rules. You should rely on the official transaction and account records rather than screenshots, messages or information from unofficial sources.

Suspension and account closure

You may stop using your account at any time, subject to the completion of any lawful verification, payment, investigation or other process. We may suspend or close an account where required by law, where you are no longer eligible, where account security is at risk, where information cannot be verified, or where you breach these Terms or relevant game or promotional rules.

Closing or suspending an account does not remove obligations that arose before the closure. Provisions concerning payments, prohibited conduct, intellectual property, privacy, liability and dispute handling may continue to apply after access ends. Any remaining balance will be dealt with in accordance with applicable law, verification requirements and the circumstances of the account.

Liability and indemnity

To the extent permitted by law, you use the website and services at your own risk. We are not responsible for loss caused by your failure to follow these Terms, protect your account, provide accurate information, or use a compatible and secure device or connection. Nothing in these Terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

You agree to take reasonable responsibility for loss, cost, claim or expense arising from your unlawful use of the website, your breach of these Terms, your misuse of another person’s information, or your infringement of another person’s rights. This does not apply to the extent that the law prevents such responsibility from being imposed.

Changes and governing law

We may update these Terms from time to time to reflect changes to the website, services, security requirements, business practices or applicable law. The updated version will be made available on the website, and the date or other notice shown with it may indicate when the change takes effect. You should review the Terms regularly. Continuing to use the website after an update may indicate acceptance of the revised Terms, unless applicable law requires a different process.

These Terms are intended to operate consistently with the laws that apply to your use of the service in Australia. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. Any dispute should first be raised through the support process made available on the website. You may also have rights to pursue a complaint or remedy through an appropriate Australian authority or legal process.